Privacy Policy
How we collect, use, and protect your personal information
Last Updated: October 2024
Introduction
Pine-Ware ("we", "us", or "our") is committed to protecting the privacy of individuals who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pine-ware.com or engage with our financial advisory services.
We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and applicable privacy legislation. By using our website or services, you consent to the practices described in this policy.
Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, postal address, and other contact details you provide through our forms or correspondence.
- Financial Information: When you engage our services, we may collect information about your financial situation, investment goals, income, assets, and liabilities to provide appropriate advice.
- Technical Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on our website.
- Communication Records: Records of your correspondence with us, including emails, contact form submissions, and consultation notes.
How We Collect Information
We collect information through:
- Direct interactions when you fill out forms, request services, or communicate with us
- Automated technologies such as cookies and similar tracking technologies when you navigate our website
- Third parties such as analytics providers and referral partners, where permitted by law
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our financial advisory services
- Respond to your inquiries and fulfil your requests
- Send you relevant information about our services, with your consent
- Comply with legal and regulatory obligations
- Analyse website usage to improve user experience
- Protect against fraud and unauthorised access
Disclosure of Your Information
We may share your information with:
- Service Providers: Third parties who assist us in operating our website and conducting our business, subject to confidentiality agreements
- Professional Advisers: Accountants, lawyers, and other professionals when necessary for providing our services
- Regulatory Bodies: When required by law or to comply with regulatory requirements
- Business Transfers: In connection with any merger, sale of company assets, or acquisition
We do not sell your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For financial advisory records, we typically retain information for seven years after the end of our relationship, as required by Australian financial services regulations.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information in certain circumstances
- Withdraw consent for marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about how we use cookies, please refer to our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: [email protected]
Address: Level 12, 45 Market Street, Sydney NSW 2000, Australia